Privacy Policy

Introduction

PlanMerge (“we” or “us”) is a California-based commercial drone business committed to protecting your privacy and personal information. We understand that your privacy is important, and we are dedicated to being transparent about how we collect, use, share, and protect your data. This Privacy Policy describes our practices in compliance with California privacy laws, including the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

Information We Collect

We collect several types of information from and about our customers to provide and improve our drone services. This includes:

Personal Identifiers: Information such as your name, email address, telephone number, and mailing address that you provide to us (for example, when you fill out a form on our website or contact us).
Drone Footage: Photos and videos captured by our drones during operations.
Location Data: GPS and location information related to drone flights, including flight paths and logs. This helps us track operations and performance.

We do not collect any personal information from minors (individuals under 18) under any circumstances, and our services are not intended for anyone under the age of 18.

How We Collect Information

PlanMerge gathers personal data through the following methods:

Directly from You: When you interact with our website or services, such as by completing online forms, registering for services, or contacting us.
Through Our Drones and Devices: Our drones and GPS devices automatically capture data during flights, such as flight routes, timestamps, GPS locations, and footage.
From Public and Third-Party Sources: We may supplement our records with publicly available sources or verified third-party services, including online maps and public records, to gather or verify relevant data.

Purpose of Collecting and Using Data

We collect and use information to:

Provide Services: Schedule drone deployments, capture requested data, and deliver deliverables.
Performance Analysis and Improvement: Analyze drone performance, ensure quality control, and enhance service safety and efficiency.
Legal and Regulatory Compliance: Fulfill legal obligations and cooperate with regulatory authorities.
Communication: Respond to inquiries, provide updates, and support customer engagement.
Security and Fraud Prevention: Detect fraud, ensure safety, and maintain the integrity of our operations.

We do not use your personal information for any other purposes without notifying you or obtaining your consent where required.

Data Sharing and Disclosure

PlanMerge does not sell your personal information. We only share personal data in the following cases:

Service Providers (Performance Analysis): With third-party providers who help us operate and analyze our services. These partners are contractually required to use your data only for our purposes and protect it.
Legal Compliance: When required by law or to respond to legal processes. We may share data to comply with regulations or protect the safety of individuals.
Corporate Transactions: In case of a business transfer such as a merger or acquisition, data may be transferred to the successor entity under the same privacy commitments.

We never collect or share data from minors and take steps to ensure no such data enters our systems.

No Data Collected from Minors

PlanMerge’s services are for adults only. We do not knowingly solicit, collect, or retain data from anyone under 18. If we discover that personal information from a minor was inadvertently collected, we will delete it promptly. Parents or guardians may contact us to request removal of any such data.

Your California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the following rights:

Right to Know: You may request details about the personal information we collect, including how and why it is used.
Right to Delete: You may request the deletion of your personal data, subject to legal exemptions.
Right to Opt-Out of Sale/Sharing: Although we do not sell data, if that changes in the future, we will clearly provide opt-out options.
Right to Non-Discrimination: We will not treat you differently for exercising your rights.
Right to Correct: You may request corrections to inaccurate information.
Right to Limit Use of Sensitive Personal Information: You may request limits on the use of sensitive data (e.g., precise geolocation), though we do not currently collect sensitive data beyond drone and contact-related information.

Exercising Your Privacy Rights

You or an authorized agent may submit a verified request to exercise your privacy rights by contacting us at:

Email: support@planmerge.com

Please specify which rights you wish to exercise and provide sufficient information for identity verification. We will respond within 45 days or notify you of a valid extension. There is no fee for submitting a request.

Verification: We may ask for identity-confirming information. If submitted by an agent, we require written authorization.
Our Response: We will provide requested data, delete records as appropriate, or explain if an exception applies.
No Discrimination: You will receive equal service regardless of your privacy choices.

Data Security Measures

PlanMerge implements industry-standard security measures, including:

Secure Storage: Data is stored on protected systems with restricted access.
Access Controls: Only authorized personnel access necessary data.
Encryption: Data is encrypted both in transit and at rest.
Monitoring: We use authentication, firewalls, and intrusion detection.
Backup & Recovery: Data backups and recovery protocols protect against loss.
Training & Policies: Employees are trained on data privacy and protection.

While no system is 100% secure, we continuously update our safeguards and respond quickly to potential threats.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please contact: